Woocommerce Refund Email

Get the refund reason in Woocommerce customer refunded order notification

Updated

First you don't need __( '%s', 'woocommerce' ) as there is nothing to translate, so you don't need printf() function either.

Since WooCommerce 3, the WC_Order_Refund method get_refund_reason() is deprecated and replaced by get_reason() method.

It doesn't work because you need to get the refunded orders (they can be many for an order) from the WC_Order Object, using the method get_refunds()…

Try the following instead:

<?php 
// Get the Order refunds (array of refunds)
$order_refunds = $order->get_refunds();

// Loop through refunded orders for the current WC_Order object
foreach( $order_refunds as $order_refund ){
    // To be sure we check if that method exist and that is not empty
    if( method_exists( $order_refund, 'get_reason' ) && $order_refund->get_reason() ) {
        echo '<p>' . esc_html( $order_refund->get_reason() ) . '</p>';
    }
}
?>

It should work.

How to edit additional content in WooCommerce emails?

You can use the 'woocommerce_email_additional_content_' . $this->id.

Here you find a complete list of email ids.

So in your case:

• woocommerce_email_additional_content_customer_refunded_order for full refund
• woocommerce_email_additional_content_customer_partially_refunded_order for partial refund

Try this:

// edit the additional content of the "Refunded order" email
add_filter( 'woocommerce_email_additional_content_customer_refunded_order', 'custom_additional_content_customer_refunded_order', 99, 3 );
add_filter( 'woocommerce_email_additional_content_customer_partially_refunded_order', 'custom_additional_content_customer_refunded_order', 99, 3 );
function custom_additional_content_customer_refunded_order( $content, $object, $email ) {
    $content = 'Your personalized additional content';
    return $content;
}

The code has been tested and works. Add it to your active theme's functions.php.

Remove refund row(s) from WooCommerce order details table

When we look at /includes/class-wc-order.php in detail we see the following function is used in WooCommerce for adding the total refunds row(s).

/**
 * Add total row for refunds.
 *
 * @param array  $total_rows  Total rows.
 * @param string $tax_display Tax to display.
 */
protected function add_order_item_totals_refund_rows( &$total_rows, $tax_display ) {
    $refunds = $this->get_refunds();
    if ( $refunds ) {
        foreach ( $refunds as $id => $refund ) {
            $total_rows[ 'refund_' . $id ] = array(
                'label' => $refund->get_reason() ? $refund->get_reason() : __( 'Refund', 'woocommerce' ) . ':',
                'value' => wc_price( '-' . $refund->get_amount(), array( 'currency' => $this->get_currency() ) ),
            );
        }
    }
}

Since an order can consist of several refunds, 'refund_' . $id is used opposite 'refund'

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So to remove it, you have to use a loop. So you get:

function filter_woocommerce_get_order_item_totals( $total_rows, $order, $tax_display ) {
    // Get the Order refunds (array of refunds)
    $order_refunds = $order->get_refunds();

    // NOT empty
    if ( ! empty( $order_refunds) ) {
        // Unset
        foreach ( $order_refunds as $id => $refund ) {
            unset( $total_rows[ 'refund_' . $id ] );
        }
    }

    return $total_rows;
}
add_filter( 'woocommerce_get_order_item_totals', 'filter_woocommerce_get_order_item_totals', 10, 3 );

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